Refund & Cancellation Policy

Thank you for choosing our online doctor consultation services. We value your trust and aim to provide the best possible healthcare support.

Payments

All payments are processed securely through Razorpay Payment Gateway.

Refunds

• Once a consultation plan is purchased and activated, the payment is non-refundable.
• Refunds will only be provided in the following cases:
  a. If you are charged more than once for the same plan.
  b. If the transaction fails but the amount is still debited from your account.
• In such cases, the excess/failed transaction amount will be refunded to your original payment method within 7-10 working days, depending on Razorpay and your bank's policies.

Cancellations

• Consultation plans cannot be cancelled or refunded once activated.
• If you wish to upgrade or change your plan, please contact our support team.